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Privacy Policy

Hoist and Shower Chair Company Ltd is aware of its obligations under the Data Protection Act (DPA) and the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. This privacy policy sets out the types of data that we hold on you.

This policy applies where we are acting either the data controller or the data processor with respect to the personal data of service users.

How we manage data forms part of our ISO 9001 Certification and Quality Management System. The privacy of our users is extremely important to us.

Any personal data we collect from clients through various means including the website,
telephone and email, will be processed in confidence and handled in accordance with legislation and any data you provide to us via our website or mobile application will be processed by us.

This Privacy Policy explains how we will use personal data collected from you when you use our website and mobile applications. We use your personal data to provide and improve the service and by using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Data protection principles

In relation to your personal data, we will:

process it fairly, lawfully and in a clear, transparent way collect your data only for reasons that we find proper for delivery of the services you require.

only use it in the way that we have told you about ensure it is correct and up to date.

Keep your data for only as long as we need it process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed.

We may use your personal data for the following purposes:

To contact you: to contact you by email, phone, SMS, or other equivalent form of electronic communication, such as a mobile application push notifications regarding updates or informative communications related to the products or contracted services.

To provide and maintain our service, including to monitor the usage of our service.

To manage your account and order / works instruction.

To manage your registration as a user of the service.

For the performance of a contract.

We may share your personal information in the following situations:

With service providers: we may share your personal information with service providers to monitor and analyse the use of our service, to contact you.

With affiliates: we may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Disclosure of your personal data

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

We may disclose your personal data in the good faith belief that such action is necessary to; comply with a legal obligation, protect and defend the rights or property of the company, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, protect against legal liability.

Where we store your personal data

The data we collect from you may be transferred to and stored securely. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted and password protected and accessed by approved trained and competent staff.

How long we will keep your information

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or where legally obligated to retain this data for longer time periods.

Information that you provide to us:

You may provide us information by filling out forms on our website or through correspondence via phone, email, mobile application or other means. This includes information provided when you; register to use our website or place an order, register to use our mobile application, request product information.

Your rights in relation to your data

The law on data protection gives you certain rights in relation to the data we hold on you. These are:

  • the right to be informed. This means that we must tell you how we use your data, and this is the purpose of this privacy notice
  • the right of access. You have the right to access the data that we hold on you. To do so, you should make a subject access request. Please be as specific as you can regarding the information you require.
  • the right for any inaccuracies to be corrected. If any data that we hold about you is incomplete or inaccurate, you are able to require us to correct it
  • the right to have information deleted. If you would like us to stop processing your data, you have the right to ask us to delete it from our systems where you believe there is no reason for us to continue processing it
  • the right to restrict the processing of the data. For example, if you believe the data we hold is incorrect, we will stop processing the data (whilst still holding it) until we have ensured that the data is correct
  • the right to portability. You may transfer the data that we hold on you for your own purposes
  • the right to object to the inclusion of any information. You have the right to object to the way we use your data where we are using it for our legitimate interests
  • the right to regulate any automated decision-making and profiling of personal data. You have a right not to be subject to automated decision making in way that adversely affects your legal rights

Information we may collect about you:

While using our website or mobile application, we may automatically collect the following information:

  • the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data
  • we may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device

Your rights

You have the following rights in relation to your information:

to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. Please make all requests to exercise your privacy rights in writing to the DPO via email

access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

Making a complaint

The supervisory authority in the UK for data protection matters is the Information Commissioner (ICO). If you think your data protection rights have been breached in any way by us, you should contact the Data Protection Officer. Should you be unsatisfied with the response you are able to make a complaint to the ICO.

Data Protection Officer

The Company’s Data Protection Officer is Emma Torry. Her contact details are as follows:

The Hoist and Shower Chair Company Limited.
Riverstreet Business Park.
West Yorkshire.
HD6 1NB.

Tel:- 0845 430 5566

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